Return & Shipping Policy

1. Return Policy

1.1 Eligibility

Returns must be requested within 30 days of delivery. Items must be in original condition: unworn, unwashed, with all tags and packaging intact. Final-sale, personalized, and hygiene-sensitive items (e.g. nursing pads) are not returnable.

1.2 Return Process

Request a Return: Log in to your Pickori account and go to Order History. Select the order/item and click Request Return. Complete the form with reason and upload any photos (if defective).

Return Authorization: You’ll receive an email with a Return Merchandise Authorization (RMA) number and return label (if prepaid). Prepaid labels cover standard return shipping for U.S. addresses. International returns are at customer’s expense.

Ship the Item Back: Pack securely, include the packing slip and RMA number on the box. Drop off at the carrier specified on your label.

1.3 Refunds & Exchanges

Refunds: Processed within 5–7 business days of receiving the return. Funds are credited to your original payment method.

Exchanges: If you need a different size or color, place a new order once your return is approved.

Partial Refunds: May apply for items not in original condition or missing parts.

1.4 Defective or Damaged Items

If your item arrives damaged or defective, please request a return and indicate “Damaged/Defective” in your reason. We’ll cover return shipping and offer either a replacement or full refund.

2. Shipping Policy

2.1 Order Processing

All orders are processed within 1~3 business day (Monday–Friday, excluding holidays). You’ll receive a confirmation email once your order ships.

2.2 Shipping Methods & Delivery Times

2.3 Order Tracking

A tracking number is emailed once your order ships. Track via the carrier’s website or your Pickori account.

2.4 Duties & Taxes

Domestic: No additional charges.

International: Customers are responsible for any import duties, customs fees, or taxes. These vary by country and are collected upon delivery.

2.5 Lost or Missing Packages

If tracking indicates delivery but you haven’t received your package, please contact us at official@pickoristore.com. We’ll work with the carrier to locate your package or issue a replacement if lost.

2.6 Address Changes & Cancellations

You may request address changes or order cancellations within 1 hour of placing an order by emailing support@pickoristore.com. After processing, changes may not be possible.

Contact Us

If you have any questions about returns or shipping, please reach out: